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All sales are final. COHORT does not offer returns, exchanges, or refunds on any purchases, including merchandise, vinyl, and other physical goods, except where required by Australian Consumer Law.
If an item arrives faulty, damaged, or significantly not as described, contact us at [email] with your order number and photos of the issue within 7 days of delivery, and we'll sort out a repair, replacement, or refund in line with your consumer guarantee rights. We don't offer exchanges for change of mind, incorrect size selection, or similar — please check sizing charts and product details carefully before ordering.
privacy policy: email + mailing list
When you place an order with COHORT, we collect your email address to send order confirmations, shipping updates, and customer service communications.
We may also add your email to our mailing list to send news about releases, artists, events, and merchandise. You can opt out at any time by clicking "unsubscribe" in any email, or by contacting us at [email]. Opting out won't affect order-related communications.
We don't sell or share your email address with third parties for their own marketing purposes. We use it solely to communicate with you about your order and, where you haven't opted out, COHORT news.
Your information is stored securely and retained only as long as needed to fulfil these purposes or as required by law.
You can request access to, correction of, or deletion of your personal information at any time by contacting hello@cohortrecords.com.